We’re all in the business of problem-solving.
For our team, our clients, and ourselves.
Mark Horn, owner of A. Horn, Inc. a masonry contractor in Barrington, IL invests heavily in training his team to be problem solvers. Safety training, product training, technology training – these are just a few of the training programs A. Horn invests in annually.
But training is a two-way street.
Your employees must consistently behave as if they’ve been trained.
You’re investing in employees so they can problem-solve and provide differentiated value to clients.
To make expectations clear, A. Horn adds the letters “PS” behind each foreman’s name on their business cards.
What’s it stand for?
“When the job begins and the foreman presents it to our partners, the first questions is always ‘What’s the PS for?’ And then we proudly say, ‘Problem Solvers. And we’re here to do just that for you.’ ”
If you lead and manage Hispanics on your job, follow this Spanish decision tree to become a bilingual PS as described in our August 29th post:
Bradley Hartmann is founder and El Presidente at Red Angle (www.redanglespanish.com), a training and consulting firm bridging the English-Spanish (and a bit of Polish…) language gap in the construction industry.
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